Terms & Conditions

1. Introduction

Welcome to Enjoy Dodo, operated by Thong Siek Food Industry Pte Ltd (“Thong Siek”, “Enjoy Dodo”, “we”, “us” or “our”).

These Terms of Use (“Terms”) govern your access to and use of the Enjoy Dodo website, online store, services, features and related content (collectively, the “Website”).

By accessing the Website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Delivery Policy, Returns/Refund Policy and Personal Data Protection Policy.

If you do not agree with these Terms, please discontinue your use of the Website.

2. Eligibility and Account Registration

You may be required to create an account to access certain features of the Website.

You are responsible for:

• Providing accurate, complete and current information;
• Maintaining the confidentiality of your account credentials;
• Restricting unauthorised access to your account; and
• All activities conducted through your account.

Please notify us promptly if you believe your account has been accessed or used without authorisation.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or otherwise violate these Terms.

3. Products and Product Information

We endeavour to provide accurate descriptions, images, pricing and other information relating to products offered on the Website.

However, product images are provided for illustrative purposes and actual packaging, appearance, colour, size or presentation may differ.

Product availability is subject to stock availability.

We reserve the right to:

• Change or discontinue products;
• Correct product descriptions, pricing or other errors;
• Limit quantities available for purchase; and
• Refuse or cancel an order where reasonably necessary.

4. Orders

Placing an order through the Website constitutes an offer to purchase the selected products.

An order is only considered accepted after payment has been successfully confirmed and the order has been accepted for processing.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability;
• Incorrect pricing or product information;
• Payment failure;
• Suspected fraud or unauthorised transactions;
• Delivery restrictions; or
• Technical or system errors.

Where an order is cancelled after successful payment, any applicable refund will be processed in accordance with our Returns/Refund Policy.

5. Prices and Payment

All prices displayed on the Website are stated in Singapore Dollars (S$), unless otherwise indicated.

Customers are responsible for reviewing the total amount payable before confirming an order.

Payment must be made using the payment methods made available during checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

We reserve the right to change prices, promotions and offers from time to time without prior notice. Such changes will not affect orders already confirmed, except where an obvious pricing or system error has occurred.

6. Promotions, Coupons and Discount Codes

Promotions, coupons and discount codes may be subject to additional terms and conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Promotional codes must be applied before completing checkout;
• Promotions may not be combined with other offers;
• Promotions may have expiry dates, minimum spending requirements or product restrictions; and
• We reserve the right to cancel or reject the use of promotions where misuse, fraud or technical errors are reasonably suspected.

7. Delivery

Delivery is available within Singapore only.

Delivery times, charges, minimum spending requirements for free delivery and other delivery conditions are governed by our Delivery Policy.

Delivery timelines provided by us are estimates and may be affected by stock availability, peak periods, logistical issues or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information when placing an order.

8. Changes and Cancellation of Orders

Once an order has been confirmed, amendments such as changing products, delivery method or delivery address may no longer be available.

If you require assistance, please contact our Customer Service Team as soon as possible. Whether a change can be accommodated will depend on the status of the order.

9. Returns and Refunds

Returns, replacements and refunds are governed by our Returns/Refund Policy.

If you receive an incorrect, damaged or defective product, please contact our Customer Service Team as soon as possible and provide your order number together with relevant information and supporting photographs where applicable.

10. NEO Membership and Third-Party Services

The Website may provide integrations with NEO Membership or other third-party services.

Where NEO Membership functionality is available, eligible customers may be able to link their existing NEO account and redeem available credits in accordance with the applicable NEO Membership terms and conditions.

Enjoy Dodo does not operate a separate loyalty programme unless expressly stated otherwise.

Third-party services, payment processors and other external services may be governed by their respective terms and privacy policies.

11. Website Content and Intellectual Property

Unless otherwise stated, all content appearing on the Website, including but not limited to:

• Logos;
• Trademarks;
• Product names;
• Photographs and images;
• Graphics;
• Videos;
• Recipes;
• Written content;
• Website design; and
• Software and other materials

is owned by, licensed to, or used with permission by Thong Siek Food Industry Pte Ltd and is protected by applicable intellectual property laws.

You may use the Website and its content for personal and non-commercial purposes only.

You may not reproduce, modify, distribute, sell, publish, commercially exploit or otherwise use Website content without prior written permission from us or the applicable rights holder.

12. Acceptable Use

You agree not to:

• Use the Website for unlawful or fraudulent purposes;
• Attempt to gain unauthorised access to the Website, accounts, servers or systems;
• Introduce viruses, malicious software or harmful code;
• Interfere with the operation or security of the Website;
• Scrape, harvest or systematically extract Website data without permission;
• Impersonate another person or entity;
• Submit false or misleading information; or
• Use the Website in a manner that infringes the rights of another party.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

13. Third-Party Links

The Website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute our endorsement.

We do not control and are not responsible for the availability, content, security, privacy practices or terms of third-party websites or services.

14. Website Availability

We endeavour to maintain the availability and functionality of the Website but do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable due to maintenance, technical issues, system upgrades or circumstances beyond our reasonable control.

We may modify, suspend or discontinue any part of the Website where reasonably necessary.

15. Disclaimer

While we endeavour to ensure that information provided on the Website is accurate and current, information may occasionally contain errors, omissions or inaccuracies.

To the extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted under applicable Singapore law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Thong Siek Food Industry Pte Ltd shall not be liable for indirect, incidental, special or consequential losses arising from your use of, or inability to use, the Website or services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

17. Personal Data and Privacy

Personal data collected through the Website will be handled in accordance with our Privacy Policy and Personal Data Protection Policy.

These policies explain how we collect, use, disclose, retain and safeguard personal data.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.

The updated Terms will be published on the Website and will take effect from the date stated on the updated version.

Your continued use of the Website following an update constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the courts of Singapore.

20. Contact Us

If you have questions regarding these Terms of Use, please contact:

Thong Siek Food Industry Pte Ltd

Email: enquiry@thongsiek.com

Address: 22 Senoko Way, Singapore 758044

1. Introduction

Welcome to Thong Siek Food Industry Pte Ltd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect different types of personal data, including:

a. Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Payment details (if applicable)

b. Non-Personal Information

• Browser type and version
• IP address
• Device information
• Website usage data (cookies, analytics, etc.)

3. How We Use Your Information

We use your information for:

• Processing orders and transactions
• Providing customer support
• Sending updates, promotions, or marketing materials
• Improving our website and services
• Complying with legal and regulatory requirements

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Service Providers (e.g., delivery partners, payment processors)
• Regulatory Authorities (if required by law)
• Business Partners (only with your consent)

5. Data Security

We implement security measures to protect your data, including encryption and access controls. However, no system is 100% secure, and we encourage you to take precautions.

6. Your Rights

You have the right to:

• Request access to your personal data
• Correct or delete your information
• Withdraw consent for marketing communications

To exercise these rights, contact us at enquiry@thongsiek.com

7. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please review this page for the latest version.

10. Contact Us

For privacy-related inquiries, please contact:

Thong Siek Food Industry Pte Ltd

Email: enquiry@thongsiek.com

Address: 22 Senoko Way Singapore 758044

DoDo Seafood treats offers home delivery for online orders, allowing you to receive your items at your home or a chosen address within Singapore.

Delivery Times

Standard estimated delivery time (working days from the order placed): 2 – 5working days

⚠️ Important

Working days are Monday to Friday, excluding public holidays

Delivery time may be longer during:

1. Peak periods
2. Delays in stock availability
3. Other circumstances beyond our reasonable control

Orders placed on weekends or public holidays will be processed on the next working day.

• Orders placed on Friday at 1:00 pm or later will be processed from the following Monday.
• If Monday is a public holiday, processing will begin on the next working day.

Delivery timelines are estimates only and may vary depending on operational, logistical, or other circumstances beyond our control.

Delivery Charges

• Flat-rate delivery: S$12 per order
• Free delivery: For orders with a minimum spend of S$120

⚠️ Note

The minimum spend for free delivery is calculated after all applicable coupons, promotional codes, and discounts have been applied.

Delivery coverage:

• Home delivery is available within Singapore only
• International shipping is not available

Track Your Order

You can check the status of your order by signing in to your account and selecting My Orders.

Your order status may appear as:

• Pending Payment – Your order has been created and is awaiting payment confirmation.
• Payment Confirmed – Your payment has been received and your order is being processed. Changes may no longer be possible.
• Shipped Out – Your order has been dispatched for delivery.
• Delivered – Your order has been successfully delivered.
• Order Cancelled – Your order has been cancelled.

Cancelling or Changing Your Order

Please note that order amendments (such as changing items, shipping method, or address) are not available once the order is confirmed.

Changing Your Delivery Address

If you need to make a change, please contact our Customer Service Team as soon as possible. We will assess whether assistance can be provided based on the status of your order.

How to return wrong / defect product?

If you receive an incorrect, damaged, or defective product, please contact our Customer Service Team as soon as possible.

To help us assist you, please provide your order number and relevant details or supporting photos of the affected product where applicable.

Our team will review your request and assist in resolving the issue.

Non-Refundable Charges

Please note that below deductions may apply to your refund:

Shipping fees: Non-refundable.

Refund Timeline

Once your refund has been confirmed, you will receive a refund confirmation email. Depending on your original payment method, please allow 7–14 business days for the refund to appear in your account.

Important Note

The refunded amount reflected on your original payment statement may vary due to your card-issuing bank’s processing policies and procedures.

Contact Us

Our Customer Service Team is available from Monday to Friday, 9:00 am to 6:00 pm (Singapore Time, GMT+8), excluding public holidays.

For enquiries or assistance, please contact us through our Contact Us page.

Enquiries received outside our operating hours will be attended to as soon as possible, in the order they are received.

1. Introduction

At Enjoy Dodo, operated by Thong Siek Food Industry Pte Ltd, we are committed to providing our customers with quality products and a reliable shopping experience.

Due to the nature of food and perishable products, returns and refunds are subject to the conditions set out in this Returns/Refund Policy.

Please review your order carefully upon delivery.

2. Incorrect, Damaged or Defective Products

If you receive a product that is:

• Incorrect;
• Damaged; or
• Defective,

please contact our Customer Service Team as soon as possible after discovering the issue.

To help us assess your request, please provide:

• Your order number;
• The name of the affected product;
• A description of the issue; and
• Clear photographs or other supporting information where applicable.

Our Customer Service Team will review the request and advise you on the appropriate resolution.

Depending on the circumstances and product availability, this may include a replacement, refund or other appropriate resolution.

3. Perishable and Food Products

As our products include food, chilled, frozen, fresh and other perishable products, returns generally cannot be accepted for change-of-mind purchases once an order has been delivered.

Customers should therefore review their order carefully before completing their purchase.

This does not affect requests involving products that were delivered incorrectly, damaged or defective.

4. Change of Mind

Unless otherwise approved by us, we do not provide refunds or exchanges where:

• You have changed your mind;
• You ordered the wrong product or quantity;
• You no longer require the product;
• You dislike the taste, texture or other subjective characteristics of a product where the product is not defective; or
• The product has been correctly supplied in accordance with the order.

Any exception will be considered at our discretion and subject to applicable law.

5. Storage and Handling

Customers are responsible for following any storage, refrigeration, freezing, preparation and handling instructions provided on the product packaging.

We may be unable to provide a refund or replacement where a product has deteriorated or become unsuitable for consumption because it was not stored or handled appropriately after delivery.

6. Missing Products

If an item shown on your confirmed order is missing from your delivery, please contact our Customer Service Team as soon as possible.

Please provide your order number and details of the missing product so that we can investigate the matter.

Where the missing item is verified, we will provide an appropriate resolution, which may include replacement or refund of the affected item.

7. Refund Eligibility

A refund may be approved where, following our assessment:

• An incorrect product was delivered;
• A product was delivered damaged or defective;
• An item paid for was not delivered; or
• We determine that a refund is otherwise appropriate.

All refund requests are subject to review and approval.

We may request photographs, packaging information or other reasonable supporting evidence before approving a refund or replacement.

8. Returning Products

For food safety and hygiene reasons, please do not return food products to us unless specifically instructed to do so by our Customer Service Team.

If a physical return is required, our team will provide the applicable instructions.

9. Non-Refundable Charges

Unless otherwise required by applicable law or specifically agreed by us, shipping and delivery fees are non-refundable.

Where only part of an order is eligible for a refund, the refund will generally apply only to the affected product or products.

10. Refund Method

Approved refunds will generally be processed back to the original payment method used to make the purchase, where available.

Once your refund has been confirmed, you will receive a refund confirmation.

11. Refund Processing Time

After a refund has been confirmed, please allow approximately 7–14 business days for the refund to appear in your account, depending on your original payment method and the processing time of your bank, card issuer or payment provider.

The date on which the refunded amount appears on your account or statement may vary depending on your financial institution’s processing policies and procedures.

12. Order Cancellation

Once an order has been confirmed, changes or cancellations may not be possible because the order may already be undergoing processing or preparation.

If you need assistance with an order, please contact our Customer Service Team as soon as possible.

We will assess whether the request can be accommodated based on the order’s current status.

13. Promotions, Discounts and Credits

Where an order was purchased using a promotional code, discount, voucher or eligible credit, any approved refund will be calculated based on the amount actually paid for the affected product, subject to the applicable promotion or credit terms.

Any reinstatement of promotional benefits or third-party membership credits will be subject to the applicable system and programme rules.

14. Our Rights

We reserve the right to reject a return, replacement or refund request where we reasonably determine that:

• The product was not purchased from us;
• The issue resulted from improper storage, handling or use after delivery;
• The information supplied in support of the request is materially inaccurate or incomplete; or
• There is reasonable evidence of misuse or fraudulent activity.

Nothing in this Policy is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded under applicable Singapore law.

15. Changes to This Policy

We may update this Returns/Refund Policy from time to time.

Any updated version will be published on the Website and will take effect from the date stated on the updated policy.

16. Contact Us

If you receive an incorrect, damaged, defective or missing product, or require assistance regarding a return or refund, please contact our Customer Service Team.

Thong Siek Food Industry Pte Ltd

Email: enquiry@thongsiek.com

Address: 22 Senoko Way, Singapore 758044

Customer Service operating hours:

Monday to Friday, 9:00 am to 6:00 pm (Singapore Time, GMT+8), excluding public holidays.

Enquiries received outside these operating hours will be attended to as soon as possible in the order they are received.

1. Introduction

This Personal Data Protection Policy (“Policy”) outlines Thong Siek’s commitment to protecting your personal data in compliance with the Personal Data Protection Act (PDPA). We strive to ensure that your personal data is collected, used, disclosed, and retained in a lawful, transparent, and secure manner.

2. Definitions

• Personal Data: Any data that can identify a living individual, such as name, contact details, identification numbers, and other personal identifiers.
• Sensitive Personal Data: Personal data that includes information such as health status, racial or ethnic origin, and political opinions.
• Data Subject: An individual whose personal data is being processed by Thong Siek.

3. Collection of Personal Data

Thong Siek collects personal data for the following purposes:

• Providing products and services
• Communicating with customers
• Marketing and promotional activities (with your consent)
• Complying with legal and regulatory requirements

Personal data may be collected directly from individuals via forms, surveys, or website interactions.

4. Use of Personal Data

Thong Siek may use personal data for the following purposes:

• Delivering products and services to customers
• Managing customer relationships
• Complying with legal obligations and regulatory requirements
• Conducting marketing and promotional activities (with consent)

5. Disclosure of Personal Data

Thong Siek may disclose personal data to third parties, including:

• Service providers and business partners
• Regulatory authorities or law enforcement as required by law
• Third-party vendors for business operations (who comply with PDPA regulations)

We ensure that third parties handling personal data on our behalf comply with this Policy.

6. Retention of Personal Data

Thong Siek will retain personal data only as long as necessary to fulfill the purpose for which it was collected or as required by law. Once personal data is no longer required, we will securely dispose of it.

7. Data Security

Thong Siek takes reasonable measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption and secure communications
• Access controls
• Regular security audits

8. Rights of Data Subjects

As per the PDPA, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request that inaccurate or incomplete personal data be corrected.
• Right to withdraw consent: Withdraw consent for the processing of personal data where consent is required.
• Right to deletion: Request deletion of personal data when it is no longer needed for the purposes for which it was collected.

To exercise these rights, please contact us using the details below.

9. Changes to the Policy

Thong Siek may update this Policy from time to time. Any changes will be communicated via [email/website], and the updated Policy will take effect as of the date of notification.

10. Contact Information

If you have any questions or concerns regarding this Policy or the processing of your personal data, please contact:

Thong Siek

Email: enquiry@thongsiek.com

Address: 22 Senoko Way Singapore 758044