DoDo Seafood treats offers home delivery for online orders, allowing you to receive your items at your home or a chosen address within Singapore.
Delivery Times
Standard estimated delivery time (working days from the order placed): 2 – 5working days
⚠️ Important
Working days are Monday to Friday, excluding public holidays
Delivery time may be longer during:
- Peak periods
- Delays in stock availability
- Other circumstances beyond our reasonable control
Orders placed on weekends or public holidays will be processed on the next working day.
- Orders placed on Friday at 1:00 pm or later will be processed from the following Monday.
- If Monday is a public holiday, processing will begin on the next working day.
Delivery timelines are estimates only and may vary depending on operational, logistical, or other circumstances beyond our control.
Delivery Charges
- Flat-rate delivery: S$12 per order
- Free delivery: For orders with a minimum spend of S$120
⚠️ Note
The minimum spend for free delivery is calculated after all applicable coupons, promotional codes, and discounts have been applied.
Delivery coverage:
- Home delivery is available within Singapore only
- International shipping is not available
Track Your Order
You can check the status of your order by signing in to your account and selecting My Orders.
Your order status may appear as:
- Pending Payment – Your order has been created and is awaiting payment confirmation.
- Payment Confirmed – Your payment has been received and your order is being processed. Changes may no longer be possible.
- Shipped Out – Your order has been dispatched for delivery.
- Delivered – Your order has been successfully delivered.
- Order Cancelled – Your order has been cancelled.
Cancelling or Changing Your Order
Please note that order amendments (such as changing items, shipping method, or address) are not available once the order is confirmed.
Changing Your Delivery Address
If you need to make a change, please contact our Customer Service Team as soon as possible. We will assess whether assistance can be provided based on the status of your order.
How to return wrong / defect product?
If you receive an incorrect, damaged, or defective product, please contact our Customer Service Team as soon as possible.
To help us assist you, please provide your order number and relevant details or supporting photos of the affected product where applicable.
Our team will review your request and assist in resolving the issue.
Non-Refundable Charges
Please note that below deductions may apply to your refund:
Shipping fees: Non-refundable.
Refund Timeline
Once your refund has been confirmed, you will receive a refund confirmation email. Depending on your original payment method, please allow 7–14 business days for the refund to appear in your account.
Important Note
The refunded amount reflected on your original payment statement may vary due to your card-issuing bank’s processing policies and procedures.
Contact Us
Our Customer Service Team is available from Monday to Friday, 9:00 am to 6:00 pm (Singapore Time, GMT+8), excluding public holidays.
For enquiries or assistance, please contact us through our Contact Us page.
Enquiries received outside our operating hours will be attended to as soon as possible, in the order they are received.