1. Introduction
Welcome to Enjoy Dodo, operated by Thong Siek Food Industry Pte Ltd (“Thong Siek”, “Enjoy Dodo”, “we”, “us” or “our”).
These Terms of Use (“Terms”) govern your access to and use of the Enjoy Dodo website, online store, services, features and related content (collectively, the “Website”).
By accessing the Website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Delivery Policy, Returns/Refund Policy and Personal Data Protection Policy.
If you do not agree with these Terms, please discontinue your use of the Website.
2. Eligibility and Account Registration
You may be required to create an account to access certain features of the Website.
You are responsible for:
- Providing accurate, complete and current information;
- Maintaining the confidentiality of your account credentials;
- Restricting unauthorised access to your account; and
- All activities conducted through your account.
Please notify us promptly if you believe your account has been accessed or used without authorisation.
We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or otherwise violate these Terms.
3. Products and Product Information
We endeavour to provide accurate descriptions, images, pricing and other information relating to products offered on the Website.
However, product images are provided for illustrative purposes and actual packaging, appearance, colour, size or presentation may differ.
Product availability is subject to stock availability.
We reserve the right to:
- Change or discontinue products;
- Correct product descriptions, pricing or other errors;
- Limit quantities available for purchase; and
- Refuse or cancel an order where reasonably necessary.
4. Orders
Placing an order through the Website constitutes an offer to purchase the selected products.
An order is only considered accepted after payment has been successfully confirmed and the order has been accepted for processing.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability;
- Incorrect pricing or product information;
- Payment failure;
- Suspected fraud or unauthorised transactions;
- Delivery restrictions; or
- Technical or system errors.
Where an order is cancelled after successful payment, any applicable refund will be processed in accordance with our Returns/Refund Policy.
5. Prices and Payment
All prices displayed on the Website are stated in Singapore Dollars (S$), unless otherwise indicated.
Customers are responsible for reviewing the total amount payable before confirming an order.
Payment must be made using the payment methods made available during checkout.
By submitting payment information, you represent that you are authorised to use the selected payment method.
We reserve the right to change prices, promotions and offers from time to time without prior notice. Such changes will not affect orders already confirmed, except where an obvious pricing or system error has occurred.
6. Promotions, Coupons and Discount Codes
Promotions, coupons and discount codes may be subject to additional terms and conditions.
Unless otherwise stated:
- Promotions cannot be exchanged for cash;
- Promotional codes must be applied before completing checkout;
- Promotions may not be combined with other offers;
- Promotions may have expiry dates, minimum spending requirements or product restrictions; and
- We reserve the right to cancel or reject the use of promotions where misuse, fraud or technical errors are reasonably suspected.
7. Delivery
Delivery is available within Singapore only.
Delivery times, charges, minimum spending requirements for free delivery and other delivery conditions are governed by our Delivery Policy.
Delivery timelines provided by us are estimates and may be affected by stock availability, peak periods, logistical issues or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.
8. Changes and Cancellation of Orders
Once an order has been confirmed, amendments such as changing products, delivery method or delivery address may no longer be available.
If you require assistance, please contact our Customer Service Team as soon as possible. Whether a change can be accommodated will depend on the status of the order.
9. Returns and Refunds
Returns, replacements and refunds are governed by our Returns/Refund Policy.
If you receive an incorrect, damaged or defective product, please contact our Customer Service Team as soon as possible and provide your order number together with relevant information and supporting photographs where applicable.
10. NEO Membership and Third-Party Services
The Website may provide integrations with NEO Membership or other third-party services.
Where NEO Membership functionality is available, eligible customers may be able to link their existing NEO account and redeem available credits in accordance with the applicable NEO Membership terms and conditions.
Enjoy Dodo does not operate a separate loyalty programme unless expressly stated otherwise.
Third-party services, payment processors and other external services may be governed by their respective terms and privacy policies.
11. Website Content and Intellectual Property
Unless otherwise stated, all content appearing on the Website, including but not limited to:
- Logos;
- Trademarks;
- Product names;
- Photographs and images;
- Graphics;
- Videos;
- Recipes;
- Written content;
- Website design; and
- Software and other materials
is owned by, licensed to, or used with permission by Thong Siek Food Industry Pte Ltd and is protected by applicable intellectual property laws.
You may use the Website and its content for personal and non-commercial purposes only.
You may not reproduce, modify, distribute, sell, publish, commercially exploit or otherwise use Website content without prior written permission from us or the applicable rights holder.
12. Acceptable Use
You agree not to:
- Use the Website for unlawful or fraudulent purposes;
- Attempt to gain unauthorised access to the Website, accounts, servers or systems;
- Introduce viruses, malicious software or harmful code;
- Interfere with the operation or security of the Website;
- Scrape, harvest or systematically extract Website data without permission;
- Impersonate another person or entity;
- Submit false or misleading information; or
- Use the Website in a manner that infringes the rights of another party.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
13. Third-Party Links
The Website may contain links to third-party websites or services.
Such links are provided for convenience and do not necessarily constitute our endorsement.
We do not control and are not responsible for the availability, content, security, privacy practices or terms of third-party websites or services.
14. Website Availability
We endeavour to maintain the availability and functionality of the Website but do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable due to maintenance, technical issues, system upgrades or circumstances beyond our reasonable control.
We may modify, suspend or discontinue any part of the Website where reasonably necessary.
15. Disclaimer
While we endeavour to ensure that information provided on the Website is accurate and current, information may occasionally contain errors, omissions or inaccuracies.
To the extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted under applicable Singapore law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Thong Siek Food Industry Pte Ltd shall not be liable for indirect, incidental, special or consequential losses arising from your use of, or inability to use, the Website or services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.
17. Personal Data and Privacy
Personal data collected through the Website will be handled in accordance with our Privacy Policy and Personal Data Protection Policy.
These policies explain how we collect, use, disclose, retain and safeguard personal data.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.
The updated Terms will be published on the Website and will take effect from the date stated on the updated version.
Your continued use of the Website following an update constitutes acceptance of the revised Terms.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore.
Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the courts of Singapore.
20. Contact Us
If you have questions regarding these Terms of Use, please contact:
Thong Siek Food Industry Pte Ltd
Email: enquiry@thongsiek.com
Address: 22 Senoko Way, Singapore 758044